Question What is your returns policy?
AnswerWe guarantee our plants for a period of 10 days after delivery, providing the plants have not been removed from the original pot and substrate. 

For more information, please see our Refund Policy page.

Question Where do you get your plants from?
AnswerWe source out amazing stock from local collector, local farms also overseas such as Thailand and China.
Question Do you ship outside of Malaysia?
AnswerUnfortunately no, we only sell within Malaysia only

For more information, please see our Delivery Policy page.

Question My plant arrived damaged.
AnswerIf your plant has been damaged in transit, please contact us immediately and depending on available stock, we can arrange a replacement/refund.
Question Are all items tracked?
AnswerYes, all of our parcels are tracked. The tracking number should be emailed to you by the courier using the email address you provided at checkout.

Please don’t worry if you haven’t received a tracking email. Contact us and we will provide you with a tracking number as soon as possible.

Question Can you hold an order or can my order be delivered on a day of my choosing?
AnswerUnfortunately we cannot hold orders to be shipped on a specific date. All orders are shipped on the following Monday/Tuesday subject to delays.
Question My plant does not look exactly like the plant pictured.
AnswerUnless otherwise stated, All plants shown are an indication of the size and quality of plants that you can expect to receive. Due to the natural variability of plants they will never be identical however if you are not happy with the plant received then please contact us to arrange a replacement.